FAQ

Dear all, please go through the below Frequently Asked Questions (FAQs) before opening a new ticket. We are continuously working towards helping you in a faster and better way.

Test not activated?
a) Click on https://store.adda247.com/ to purchase your test series.  You are required to log in at https://store.adda247.com/ (with the mail id and...
Fri, 14 Jul, 2017 at 2:54 PM
Test Provided is Old
In case, there is an older version of test activated on your account, kindly generate a token on our Support Portal. Our team will rectify your query im...
Fri, 14 Jul, 2017 at 3:01 PM
Test Series is inactive
Kindly check the validity of the test series you have purchased. Tests are likely to get inactive after the validity period. The issue might also occur ...
Wed, 12 Jul, 2017 at 5:09 PM
Problem related to Content provided in Test Series?
If  you encounter any error in the Diagram/Question, kindly share the screenshot for the same with us on CT@careerpower.in Our team will get back to you...
Wed, 12 Jul, 2017 at 5:16 PM
Have not received mail regarding activation?
While purchasing our test series, it is necessary to enter your correct e-mail for registration. Kindly verify your email address twice during registration ...
Wed, 12 Jul, 2017 at 5:33 PM
Amount has been deducted but payment was not made
This issue might occur if you have paid the Test Series Fee through online payment mode.  There might occur a situation when you were paying the Test fe...
Wed, 12 Jul, 2017 at 5:43 PM
How to check solutions for the test series?
After you have completed your test and submitted it successfully, kindly follow the following process to check solution to the test series:   Click ...
Wed, 12 Jul, 2017 at 5:47 PM
Can I buy 2 tests for myself of same package?
If you wish to have same test package twice then you are needed  to register with two different IDs. You can also wait for the validity of previous pack...
Wed, 12 Jul, 2017 at 6:10 PM
Technical /IT issue?
In case you are facing issues related to error in loading Test, then  please delete Cookies/History of the System on which you are giving the test. If t...
Wed, 12 Jul, 2017 at 6:20 PM
Create New Password
Click on store.adda247.com Click option Forgot Password Enter the email address associated with your account You will receive the link on your ma...
Wed, 12 Jul, 2017 at 6:29 PM